UCO Help & FAQ Page

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Find answers on the dedicated UCO Ware FAQ page.
Due to duties and taxes we do not currently offer online consumer sales to Canada or outside the United States. Sorry for the inconvenience.
How do I enter my UCO promo code for a discount?

Step 1.

After you've created an account.
Enter your shopping cart.
Click on the Edit Cart Link or the Enter Discount Code Link.
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Step 2.

Click the link you see below. 
Enter Discount Promo Code.

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Simply enter your code in the box below. You can only use one code at a time. 
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How to replace broken glass on UCO Candle Lanterns.

Buy replacement parts here: https://www.ucogear.com/accessories-parts/
View video on how to tighten loose glass on UCO candle lantern.

Buy replacement parts here: https://www.ucogear.com/accessories-parts/
UCO (pronounced “you-co”) provides trusted essentials in heat, light, and power that can be used in the home or the outdoors. 
It varies by product but generally 1 year. Read UCO Gear Warranty Policy.
Replacement candles and glass are available at retailers of the UCO Candle Lanterns, including REI and Campmor. We will gladly guide you to a local source if you call or e-mail us. Candle Lantern Parts Page
UCO has spent countless hours developing our special candles. Wax formula, wick size, and other features were specially engineered to make this the ideal candle for our lanterns. Other candles can "melt down" prematurely due to improper wax formula. Other candles can leave significantly more soot on the heat shield compared with our candles. Be sure to ask for UCO candles at your favorite outdoor retailer. 
Our Original Candle Lantern is still our most popular for all-around uses such as backpacking, camping, and home. Our Micro Candle Lantern is best for lightweight backpacking. The Candlelier Candle Lantern is best for car camping, home and patio use (including emergency and power failure use), and is excellent for larger groups when backpacking and winter camping. The Mini Candle Lantern is ideal for efficient home use and ambiance.
UCO Candle Lanterns provide hours of warm, reliable light. There are no batteries to go dead and discard, no bulbs to burn out and no switches to fail. Candle lanterns work very well in cold conditions where battery powered lights fail quickly. Candle lanterns produce significant heat, which helps reduce tent condensation during winter camping trips. 
Excess or spilled wax can be removed from the lantern by chipping or scraping it off with a blunt object. This is easier if you first place the part with the wax on it in a freezer for 10-20 minutes until the wax becomes brittle. You can also remove wax by heating until just hot enough to cause melting and blotting with absorbent material.
Candle lanterns operate silently, unlike gas and propane lanterns which are generally quite loud. The warm golden colored flame of a candle lantern is much more pleasing to the eye than the harsh white mantle of gas and propane lanterns. Our Candlelier Lanterns produces enough light with its 3 candles to light a large tent or campsite.
Yes, as long as you follow our directions and keep them away from flammable materials. The enclosed design protects the flame from coming in direct contact with other materials. A candle inside a lantern is much safter than a burning candle alone. Be sure not to touch the heat shield when the lantern is burning, or until it has had sufficient time to cool after use. It gets very hot. Never leave a burning candle unattended.
UCO Candles are available in most European countries, and many Pacific Rim countries such as Japan, Australia, and New Zealand, etc. - look for them in outdoor and camping stores in most major cities. If you are traveling to more remote countries be sure to bring spare candles with you (or use our Mini Lantern which uses readily available tealight candles).
UCO makes many private label versions of our Candle Lantern including REI, L.L.Bean, E.M.S. among others. You can identify the UCO Candle Lantern by its unique spring loaded candle tube and housing. UCO's name appears on the base of all Candle Lanterns made by UCO.
If the answer you need isn't here, please contact us. We are always glad to hear from our customers, and we value your questions as much as your feedback. 
Unfortunately we've discontinued oil Inserts for our candle lanterns.
Replacement Lid for UCO/YayLabs Ice Cream Ball:

Buy Ice Cream Wrench from Amazon:  http://amzn.to/2ddvxfY

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